Cycle and Method of Complaint Management

Cycle of Complaint Management

There is an ongoing process for handling all suggestions, advice, complaints, questions and criticisms that are received.

Method of Complaint Management

Teaching and Learning Complaint Management offers a classic case management system. The methods it uses are designed to suit the issue. Complaint Management acts confidentially, neutrally and independently of assignment to areas and/or institutions. The interests of the various stakeholders, i.e. both the students and the decentralised and central contacts responsible as well as university bodies, are taken into account through close consultation. The Continuous Improvement Process (CIP) mindset forms the basis for implementing Ideas Management projects.