How Ideas and Complaint Management works

Considering the medium and long-term objectives of the University of Göttingen with regard to quality assurance and improvement in teaching and learning, Ideas and Complaint Management contributes to students having the opportunity to pass on criticism in areas relevant to studying, providing stimulus to improve existing structures and being encouraged to consider qualitative aspects. The objective of the University of Göttingen is to continually improve the quality of its offerings, procedures, processes and services through the meaningful involvement of students, who ought to be both players and beneficiaries. Incorporating the experiences and knowledge of students is essential to checking and improving quality in teaching and learning. In Ideas Management this specifically involves the annual Ideas Competition for students, which has a changing theme. Ideas and Complaint Management’s mechanisms are designed to develop and optimise potential measures that can, by making improvements based on relevant student complaints or ideas, create greater transparency and monitoring of successes. Teaching and Learning Ideas and Complaint Management comes under the Representative for Academic Quality (Student and Academic Services), who acts as Ombudsperson for Students.

Teaching and Learning Ideas Management is described first.